order information
What is your order process?

Our ordering process is very simple-after making a purchase through checkout, you will receive a payment confirmation email. After receiving, please process and package your order within 2-6 working days before shipping. Once we place your order, we will send you a second shipment confirmation email, which includes tracking details to let you know it is on the way.
Was my order successful?

If a payment is withdrawn from your account, the order has reached our ranks and will be processed. Your order confirmation information will be sent to the email address you provided when placing the order. If you have not received the confirmation, please contact our customer service team at alyssasolomon1045@gmail.com.
My order will not pass. what should I do?

If you still receive the error message after checking the payment information, billing and shipping address, please make sure you are using the latest version of the web browser. Please click the "Place Order" button only once to avoid multiple authorizations. If you continue to receive error messages, please contact customer support at alyssasolomon1045@gmail.com.
Where is my order confirmed?

After the order is shipped, you will receive an email confirmation containing the email address you entered in the order. If for some reason you have not received an email, please check your spam folder and add support@gmail.com to your safe sender list. After your order leaves our warehouse, you will receive another notification and tracking information.
I need to change my order. How can I do this?

We process the order very quickly so that we can deliver your order to you as soon as possible. If you need to change your order, please contact us immediately. However, once our warehouse has processed your order, we will not be able to make any changes.
Why was my order cancelled?

If your order is accidentally cancelled, our fraud filter will most likely mark your order as fraud. If you believe this is incorrect, please contact our support @gmail.com and our customer service team will ensure that we process your order.
What is your return/exchange policy?

As a customer, you have the right to return a full refund of all unopened items or store credit within 30 days of purchase. For more information, please see our return page. Before actually sending any items back to us, please make sure that you understand our return policy and that all conditions are met.
What should I do if my order does not arrive on time?

If your order does not arrive within the specified delivery time, you can track the order here to see the location of the order. Sometimes the order is delayed due to customs holds. Please also contact @gmail.com with our customer service team, we will provide you with updates.
Payment and Security
Is it safe to shop on your website?

Yes. We understand that the security of your personal information is very important to you. We use SSL technology, Trustwave and industry standard firewalls to ensure your privacy and help protect your personal data.
To protect your personal data and credit card information from unauthorized access ShopVitru.com uses Secure Sockets Layer (SSL) technology to provide you with the safest, most secure shopping experience possible. SSL technology enables encryption (scrambling) of sensitive information, including passwords and credit card numbers, during your online transactions.
All of the forms on our site are secured with SSL technology so your personal information stays safe and out of malicious hands. IceClique.com servers are ALSO protected by secure firewalls—communication management computers specially designed to keep information secure and inaccessible by other Internet users . So you're absolutely safe while you shop.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We gladly accept Paypal & most major credit cards such as Visa, MasterCard, American Express, and Discover.
WAS I CHARGED TWICE?

You will only be charged once. If you just placed your order and you received an error at first, the second charge you are seeing is an authorization. This is a common bank practice handling credit card transactions to ensure sufficient funds and account authenticity. This authorization will clear (depending on your bank, usually within 48 – 72 hours.) If you need help speeding up the process, you can contact the issuing bank of your credit card. Please only click the “Place Order” button once to avoid multiple authorizations.
WHAT IS YOUR PRIVACY POLICY?

We don’t share your personal information with anyone. Our Privacy Policy details how your personal information is collected and how your personal information may be used.
SHIPPING & DELIVERY